These are our frequently asked questions, and our frequently answered answers.
Questions about our store:
I’ve never been to your new location in Tivoli Village, any tips?
Tivoli Village offers complimentary valet parking and a large underground parking garage. We recommend parking underground near the escalators… we will be the first store you see upon exiting.
Do I need an appointment?
If you have a design in mind, appointments are recommended, but not necessary. We’re always happy to talk about design. And of course, you’re always welcome to come in and browse, chat, and bring us cupcakes. We like cupcakes.
Questions about our products:
Do you carry any watch brands?
Currently we carry the entire Daniel Wellington line including spare NATO straps as well as Boccia and Teno Line. You can find both Teno and Boccia watches at teno.com, and the Daniel Wellington collection at danielwellington.com. Then come to the store to find the perfect style and fit.
I have a design in my mind that I’ve never seen in any jewelry store, can you help me out?
Absolutely, first thing you should know is we are not just ANY jewelry store… and secondly we are Las Vegas’s Custom Jeweler… if we don’t have what you are looking for, we can make it.
Where do you get your diamonds?
We have some of the most talented diamond importers in the country travel the world hand-selecting the finest quality diamonds. All of our diamonds are conflict free and are held to the strictest grading standards by our Graduate Gemologists.
I am looking for a nice gift… nothing too expensive, just nice. Can you help me out?
Absolutely. If you plan ahead, we can create a really nice custom gift designed according to your budget. If you are pressed for time, we have reasonably-priced options available from our Metalsmiths Sterling Collection along with Teno and Boccia.
Questions about our services:
What kind of repairs do you do?
We have been one of the most trusted names in jewelry repair since we opened our doors. Jeff and our goldsmiths have the years of experience and training necessary to tackle just about any project you can throw our way. Our full-service lab allows us to do repairs onsite and in a timely manner. Rings, necklaces, watches, bracelets, earrings… we repair them all!
My Grandma Ruth left me a diamond I would like to set in an engagement ring for my fiancé. Do you do that?
Yes, even if your Grandma’s name isn’t Ruth we can help you out. Bring in the diamond and any paperwork she may have left with the diamond and we can help you design your dream setting.
Questions in general:
Every time I get in my girlfriend’s car, the song ‘Single Ladies’ is playing, and she sings along pretty loudly with the “put a ring on it” part. Is she trying to tell me something?
She might just have a CD stuck in there, but it’s best to not take chances. Come see us right away… if she has gotten past the point of subtlety, chances are she won’t wait much longer. We’ll help you design a ring so exquisite, next time she’ll be singing ‘Crazy in Love’.